Absa Conversion

SUPPLIER	Absa	INDUSTRY	Banking
BRANCH / AREA	Head office	COUNTRY	South Africa
TIME / DATE	05:24 Wed 1 Feb	PERSON RESPONSIBLE
CUSTOMER	cainos125	View all reports by user	3 5
PROBLEM	Dragged out nightmare	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 1 Feb
HEADLINE	Nightmare to deal with
I have been banking with ABSA for years now. The second time now i need my bank to assist. The home loan process was a utter failure. The risk profiling was just nonsense. And even if you complain and enquire etc. You wait days for a response if ever you get one. Your risk profile is so complicated and apparently permanent that if ever a provider put a debit order through your account on the wrong day and it RD it will be held against you for 20 years. Best thing is to close your account and go somewhere else. This is even when you have resolved it. Absa you need to become client orientated. I think the slogan should read today tomorrow we will give you ****. Add a new Absa Report Inappropriate report?
SUPPLIER'S RESPONSE	Absa	Time and Date	11:55:34 \| Wed 1 Feb 12
Hello cainos125, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le grange Group Customer Care Absa Bank Ltd
CUSTOMER'S FEEDBACK	cainos125	Time and Date	06:39:13 \| Sun 5 Feb 12
Quite Impressed: Issue was resolved. However having to go this far for service makes me wonder.