Absa Conversion
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | absa | COUNTRY | South Africa |
| TIME / DATE | 13:46 Fri 20 Jan | PERSON RESPONSIBLE | ? |
| CUSTOMER | louisme | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | Do not bank with them! Ever, be warned! |
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There is not enough space to log my entire complaint. Banked with them for 22 years, they charge you excessively high bank charges and their directors go on national TV telling everyone that the South African public is complacent and won't easily change banks. I did and received an excellent package with FNB, not to mention the eservice. Long story short, after making sure on 11/ January 2012 that all fees and charges was paid up to date I tried to close the account today just to be told I now owe them R282.00 service fees (don't know how they can call it SERVICE fees) Guys, I know you need to get every cent possible because clients must be leaving by the dozens and soon there will be much less clients to rip off, but really now R282.00 to close my account. I will now take this to the banking ombudsman and every other forum and media that I can get access to. |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 14:41:50 | Fri 20 Jan 12 |
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Hello louisme, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphe Le grange Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | louisme | Time and Date | 08:23:56 | Wed 25 Jan 12 |
| Quite Impressed: I received prompt response from Gerhard Steyn who weaved the “service fees” and closed my account. | |||
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