Absa Conversion
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 14:20 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | LWestenraad | View all reports by user |
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 6
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Bank Repo Call centre 0861 221 221 |
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Hi This is rediculous I have tried phoning 8 times yes 8 times they answer and put the phone down Or dont answer at all or say the systems is down will call back and never phones back. Nice service for such a huge branch isint it? |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 14:35:24 | Thu 12 Jan 12 |
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Hello LWestenraad, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Richard Gardner Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | LWestenraad | Time and Date | 09:04:40 | Tue 17 Jan 12 |
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Quite Impressed:
Richard, Thank you for responding so quick and prompt. I spoke to a lady she was extremely helpfull and I do appreciate it. Sorry we have to leave complaints but Absa is a very progressive company and a call centre like that is just bad for a customer service window. Thank you for investigating. Have a blessed day Liezl |
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