Absa Conversion
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Braamfontein Student Bureau | COUNTRY | South Africa |
| TIME / DATE | 16:47 Mon 16 Jan | PERSON RESPONSIBLE | Barbara |
| CUSTOMER | missleem | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | Bad service/No response |
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| I am HIGHLY ANGRY by the service at Absa Student Bureau in Braamfontein. I have left countless messages to be assisted regarding my application for the student loan. My brother needs to start in February with his classes, and ABSA keeps coming up with stories. I have had enough and thinking of going to FNB for student loan instead. My brother wants to study and it seems like Absa is delaying. I was told I'll hear from them regarding the application on Thursday or latest Friday, but no one called me. Today it's Monday (16th January 2012) and I called 3 times and still the consultant who is supposed to assist me is NOT AVAILABLE and still nothing has been said. Then I called ABSA Tygerberg Student Bureau, and the lady who was assisting was rude even laughing then apologizing (how pathetic), and she told me a consultant will get back to be by today, but still nothing at its almost 5pm now. I am highly annoyed. What's more annoying is that they assume that I have too many expenses on my Bank account but dont even call me to ask what's what exactly. I have 2 bank accounts; one is a joint with both my current and savings account. Wish they could have the decency to call and ask. | |||
| SUPPLIER'S RESPONSE | Absa | Time and Date | 10:32:06 | Tue 17 Jan 12 |
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Hello missleem, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Pravesh Bejay Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | missleem | Time and Date | 11:09:48 | Mon 23 Jan 12 |
| Quite Impressed: The case was handled very well thanks. | |||
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23:27:32 Wed 16 May 12
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