Absa Conversion
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Market street,Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 09:50 Fri 20 Jan | PERSON RESPONSIBLE | Lorraine Magubane |
| CUSTOMER | Pertunia85 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 14 Jan | ||
| HEADLINE | Arrogant and rude teller |
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I went to ABSA Market street last week as I opened an investment account. I had about R8500 and when I wanted to register my Master of Business Leadership in December I requested R8000 last year and in January I wanted R200 as I wanted money for sister's school fees because I knew I was going to replace it when I get my January salary.Unfortunately I got a bad attitude from Lorraine Magubane because she checked the balance and she said to me"that I didn't make any notice and I dont have a lot of money so I must just close this account as it is just causing a lot work and it is complicating Absa's books and she wanted to close it immediately and unfortunately she couldnt because I opened it at Maponya mall.She was very rude and arrogant. So I didnt know that ABSA only cater fo the rich market as poor people are just complicating their books. That was the bad service ever.I think it is better for Absa to put her within the business banking side not the Mickey mouses so that she can only serve the rich people who are not complicating Absa's books. Many thanks Nokuthula |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 13:10:50 | Fri 20 Jan 12 |
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Hello Pertunia85, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Rezona Louw Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | Pertunia85 | Time and Date | 16:39:00 | Tue 31 Jan 12 |
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Over the Moon:
Thank you Absa,I didn't know that you will take my problem so seriously as you did. I didn't even think that you will even go an extra mile to give me a gift. thank you for that special present,it is so special to me.Really I was'nt expecting this.I'm sure she will change soon. THIS IS WHAT WE CALL BEST CUSTOMER SERVICE. All the best and thanks a million |
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