Absa Conversion
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Hammanskraal | COUNTRY | South Africa |
| TIME / DATE | 12:39 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | alphius | View all reports by user |
 1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | ABSA I WANT MY MONEY BACK!!!!! |
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On the 30th just before midnight someone withdrew R1000 from my ABSA savings account while i was still puzzled about the withdrawal, another R1000 went off my account just after midnight . I immediately went to report the matter at the police station. While i was at the police station in hammanskraal i started getting more SMS's that my card was being swiped at shops in Kempton park yet i had my card on me. When i went to report at the bank in the morning I was told that it will take two weeks to investigate, Tell me ABSA my account has been cleaned out I don't have money to even by a bus ticket to go to work. I am a general worker with 4 teenage kids I earn approx R10000pm. Two of them have to be registered for varsity. What will they eat for the rest of the month??? I don't even have money to go to the varsity to try and make arrangements. I only have R100 left in my account and you are telling me to wait two weeks. How will my family survive in the next 2 to 3 weeks. ABSA promised to protect my money, now why should i trust you if every tom,**** and harry can take my money as they please??? Tell me how to explain to my employer why i don't have money to come to work? |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 15:09:18 | Wed 1 Feb 12 |
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Hello alphius, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Vanessa Crowe Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | alphius | Time and Date | 09:04:58 | Mon 6 Feb 12 |
| Over the Moon: Money was paid back within 3 days of complaint. Thank you ABSA. | |||
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