Absa Conversion
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Montana | COUNTRY | South Africa |
| TIME / DATE | 13:42 Fri 20 Jan | PERSON RESPONSIBLE | Grant Ferreira and Ri... |
| CUSTOMER | roxzannelaw | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | ABSA doesn't bother to respond to customer queries |
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Last week I emailed my personal banker Hester van Eeden, who has been helpful and this complaint is not aimed against her at all- she should in fact receive a compliment.However, I emailed Hester and requested her to get someone to contact me who would help me with opening a trust account at ABSA.She promptly emailed Grant Ferreira to request his assistance-to date, her request has been ignored.I emailed Hester again and complained that I had no response.Hester promptly emailed Rita SM with the same request- to date that emailed has been ignored as well. All I asked for was general information, but clearly ABSA only cares about billing fees and not helping with customer queries. |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 11:19:44 | Mon 23 Jan 12 |
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Hello roxzannelaw, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Pravesh Bejay Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | roxzannelaw | Time and Date | 10:33:45 | Wed 25 Jan 12 |
| Quite Impressed: I was eventually contacted by the relevant person who promptly sent me the correct information. If she had bothered to contact me when I originally requested, we could have sorted this out without me having to complain on this site. Nevertheless, I was given the correct information promptly after the complaint. And I am now rather impressed with Absa's efficiency after the complaint. | |||
Relevant content (Last 5 Feedback / Response Problems)
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23:27:32 Wed 16 May 12
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