Absa Conversion

SUPPLIER	Absa	INDUSTRY	Banking
BRANCH / AREA	Online	COUNTRY	South Africa
TIME / DATE	15:53 Thu 19 Jan	PERSON RESPONSIBLE	Transactional lending
CUSTOMER	Chris9258	View all reports by user	3 2
PROBLEM	Feedback / Response	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 19 Jan
HEADLINE	16 days
On the 3rd of january 2012 I made an online / telephonic registration with absa to extend my student loan account for the 2012 year of studies. My documents was sent the wednesday the 5th, from there on I received a few calls regarding additional documents needed, and I sent them within the hour. its now nearly two and a half weeks later, and stil I have NOOOO outcome!! as I am writing this ive been on the phone waiting 22 minutes and counting! The problem is if it does not get approved I won't have enough time to make another plan regarding my study fees, therefore I cannot apply for my 2012 studies! All I need is an outcome (which I was told is a 4 day process). 16 days? ja right! A very very frustrated client! Add a new Absa Report Inappropriate report?
SUPPLIER'S RESPONSE	Absa	Time and Date	09:40:19 \| Fri 20 Jan 12
Hello Chris9258, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Pravesh Bejay Group Customer Care Absa Bank Ltd
CUSTOMER'S FEEDBACK	Chris9258	Time and Date	07:42:36 \| Tue 24 Jan 12
Quite Impressed: Nicely handled, thank you.

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