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94.7 Highveld Stereo - Customer Feedback and Analysis

Shown below are the statistics for 94.7 Highveld Stereo based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (46) 26%
Complaint (129) 74%
Customer Compliment Complaint
1. Linkwood04
2. waynegl03
3. ccp03
4. gee611
5. amstelma11
Customer Feedback to Supplier Responses (last 12 months): 50 reports
Chart
Over the moon Over the moon (6) 12%
Quite Impressed Quite Impressed (5) 10%
Indifferent Indifferent (10) 20%
Not Impressed Not Impressed (14) 28%
Utterly Disgusted Utterly Disgusted (15) 30%
Nature of complaints (last 12 months): 129 reports - 94.7 Highveld Stereo
Bad Attitude (18) 14% Bad Attitude
Competitions (5) 4% Competitions
Damaged Goods (3) 2% Damaged Goods
Expiry Date (1) 1% Expiry Date
Feedback/Response (19) 15% Feedback/Response
Hygiene (2) 2% Hygiene
Late/No Delivery (2) 2% Late/No Delivery
Other (68) 53% Other
Out of Stock (3) 2% Out of Stock
Chart
Passing the Buck Passing the Buck (2) 2%
Repairs/Servicing Repairs/Servicing (1) 1%
Spam Spam (5) 4%
Nature of complaints (last 12 months): 1128 reports - Media Industry Analysis
Bad Attitude (89) 8% Bad Attitude
Billing/Accounts (188) 17% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (57) 5% Breach of Contract
Call Centre!! (13) 1% Call Centre!!
Competitions (30) 3% Competitions
Damaged Goods (8) 1% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (72) 6% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (228) 20%
Other Other (393) 35%
Out of Stock Out of Stock (6) 1%
Passing the Buck Passing the Buck (9) 1%
Pricing/Barcodes Pricing/Barcodes (7) 1%
Repairs/Servicing Repairs/Servicing (5) 0%
Spam Spam (18) 2%

Please note: All Reports & Stats fall away after 12 months

 
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