94.7 Highveld Stereo Complaint

SUPPLIER	94.7 Highveld Stereo	INDUSTRY	Media
BRANCH / AREA	Jhb	COUNTRY	South Africa
TIME / DATE	09:49 Fri 2 Dec	PERSON RESPONSIBLE	VIP Club
CUSTOMER	MuggieM	View all reports by user	1 10
PROBLEM	Not getting points	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 2 Dec
HEADLINE	Sending valid SMSs and not getting the VIP points
On three occasions this week I have sent in the keywords to VIP for the Vegas trip. they show as being delivered, yet I don't get my points. Twice I resent because i didn't get confirmation, but I cannot keep sending if it is useless anyway. How can I ensure that I get the points on the SMSs I pay for? I don't have any other SMS problem, it is just with the VIP Club. Add a new 94.7 Highveld Stereo Report Inappropriate report?
SUPPLIER'S RESPONSE	94.7 Highveld Stereo	Time and Date	11:44:28 \| Fri 2 Dec 11
Hello MuggieM, We sincerely apologise for the inconvenience. Please email vipwebmaster@highveld.co.za and you will be assisted.
CUSTOMER'S FEEDBACK	MuggieM	Time and Date	16:31:10 \| Tue 6 Dec 11
Indifferent: i didn't really appreciate having to follow this up with an e-mail from my side, but when I did the assistance was good and my problem solved.