Hello

book peter | home

5fm - Customer Feedback and Analysis

Shown below are the statistics for 5fm based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (2) 11%
Complaint (17) 89%
Customer Compliment Complaint
1. sandmann02
2. 5fm caller01
3. Gary Weineck01
4. BIgWonder01
5. MartinaW01
Nature of complaints (last 12 months): 17 reports - 5fm
Bad Attitude (3) 18% Bad Attitude
Breach of Contract (1) 6% Breach of Contract
Competitions (7) 41% Competitions
Feedback/Response (1) 6% Feedback/Response
Other (5) 29% Other
Chart
Nature of complaints (last 12 months): 1128 reports - Media Industry Analysis
Bad Attitude (89) 8% Bad Attitude
Billing/Accounts (188) 17% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (57) 5% Breach of Contract
Call Centre!! (13) 1% Call Centre!!
Competitions (30) 3% Competitions
Damaged Goods (8) 1% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (72) 6% Feedback/Response
Chart
 Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (228) 20%
Other Other (393) 35%
Out of Stock Out of Stock (6) 1%
Passing the Buck Passing the Buck (9) 1%
Pricing/Barcodes Pricing/Barcodes (7) 1%
Repairs/Servicing Repairs/Servicing (5) 0%
Spam Spam (18) 2%
Back

Please note: All Reports & Stats fall away after 12 months

 
Share on Facebook
Share on StumbleUpon
Add to Muti
Tag on del.icio.us
Digg it
Share on YahooMyWeb
Share on Reddit
Share on NewsVine
Copyright 2010 Hellopeter.com. All rights reserved.  Proudly hosted by Afrihost.com - Personal Web Hosting & Domain Registration