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3mobile - Customer Feedback and Analysis

Shown below are the statistics for 3mobile based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (13) 20%
Complaint (53) 80%
Customer Compliment Complaint
1. shamiphil02
2. SonjaScheepers02
3. adrianb11
4. fcbrites01
5. crash01
Customer Feedback to Supplier Responses (last 12 months): 19 reports
Chart
 Over the moon Over the moon (5) 26%
Quite Impressed Quite Impressed (10) 53%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (3) 16%
Utterly Disgusted Utterly Disgusted (1) 5%
Nature of complaints (last 12 months): 53 reports - 3mobile
Billing/Accounts (40) 75% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Other (12) 23% Other
Chart
Nature of complaints (last 12 months): 9319 reports - Other Industry Analysis
Bad Attitude (818) 9% Bad Attitude
Billing/Accounts (935) 10% Billing/Accounts
Booking Query (42) 0% Booking Query
Breach of Contract (391) 4% Breach of Contract
Call Centre!! (129) 1% Call Centre!!
Competitions (59) 1% Competitions
Damaged Goods (453) 5% Damaged Goods
Expiry Date (19) 0% Expiry Date
Feedback/Response (535) 6% Feedback/Response
Chart
 Hygiene Hygiene (54) 1%
Late/No Delivery Late/No Delivery (1003) 11%
Other Other (3858) 41%
Out of Stock Out of Stock (57) 1%
Passing the Buck Passing the Buck (147) 2%
Pricing/Barcodes Pricing/Barcodes (66) 1%
Repairs/Servicing Repairs/Servicing (632) 7%
Spam Spam (121) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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