3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 09:13 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | SonjaScheepers | View all reports by user |
 0
4
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| PROBLEM | Where did you get my b... |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Where did you get my banking details???? |
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| Hi this relates to my previous complaint. I received the money (refund), BUT the question of how you got my bank details is still unanswered. You promised to get me the recording of where I gave you my bank details and where I authorised the deduction. To this date this has not happened. This is *****!!! | |||
| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 09:16:37 | Thu 2 Feb 12 |
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Hello SonjaScheepers, We thank you for your enquiry and confirm that a Supervisor will be in contact with you shortly. Regards 3Mobile t/a Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 10:09:11 | Thu 2 Feb 12 |
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Hello SonjaScheepers, As per our telephonic conversation with you this am, we sincerely apologize for any inconvenience caused to you with regards to this matter. Kindly note that we have refunded you on the 08/12/2011, as per CPA we are only required to keep call recordings for 3years. On the 22/11/2006 at 22/11/06 01:28:01 SMS sent with message :Congratulations! Your 3 Mobile Club Web Portal Login has been activated. Username: 0828818866 Password: mi2y9lmb Customer Care Tel: 0861106143, 22/11/06 01:28:02 PM : 3 Mobile Club Welcome Email Sent. 27/11/06 02:41:34 PM - Debit Order Done on EM-63902-1 : actual debit date -> 30/11/06. 10/12/09 09:42:04 AM - 3M-63902-1 successful club - paid 18/10/11 09:26:16 AM - Sms sent with sms message :Dear 3 Mobile Client,with your annual membership renewal,check out our great new partners & benefits available nationwide! Regards Extreme Lifestyle 0861106143 We confirm that you will not be debited further and that we will remove your details from our system as requested. Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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