3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | South Africa ? | COUNTRY | South Africa |
| TIME / DATE | 08:34 Thu 1 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | SonjaScheepers | View all reports by user |
 0
4
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 1 Dec | ||
| HEADLINE | Unauthorised money deducted |
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I just received a notification from my bank that EXTL 3Mobile has deducted R199 from my account. I did not authorise this deduction. What is DISTURBING is the fact that they have my banking details!!!! I will be taking this further! I do not even entertain the phone calls they make to me! Please respond. |
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| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 08:51:28 | Thu 1 Dec 11 |
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Hello SonjaScheepers, We sincerely apologize for the inconvenience caused to you with regards to this matter. Kindly note that a Supervisor will contact you asap in order to resolve and close this query effectively. Kind Regards, 3Mobile T/A Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 14:30:16 | Thu 1 Dec 11 |
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Hello SonjaScheepers, This response serves as confirmation that your query has been effectively resolved and closed. Kindly accept our apologies for any inconvenience caused, your refund has been processed and will appear in your banking account shortly, your reference number is EM-63902-1. Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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