3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Sasolburg | COUNTRY | South Africa |
| TIME / DATE | 13:11 Sun 1 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Lientjie123 | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sun 1 Jan | ||
| HEADLINE | Unauthorised deduction |
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Money has been deducted from our account for this 3mobile. We never signed up for this service,what ever it is! I want my money back!! A deduction of R199 has gone of TWICE on the same day! (R400)!!! How can you just take money from ones account if you never signed up for anything!!! Once again I want my money back!! A.S.A.P!!! |
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| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 09:16:17 | Tue 3 Jan 12 |
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Hello Lientjie123, Please note that a Supervisor will contact you asap in order to resolve and close effectively. Kind Regards, 3Mobile T/A Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 15:46:03 | Tue 10 Jan 12 |
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Hello Lientjie123, This response serves as confirmation that your query has been resolved and closed. You have been refunded on th 05/01/2011 as per our records you did not receive the card or make use of the membership. Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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