3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 13:37 Fri 2 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | charmaineoelofse | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 2 Dec | ||
| HEADLINE | Unaouthorised Debit Order |
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Much to my suprise 3mobile had deducted R199.00 from my bank account without my authorisation on 30 November 2011. Frankly I dont even know who they are? This is a major concern as I dont even know where they got my banking details. It is illegal in this country to deduct money from a banking account without permission and I should get your debit order license yanked. I need a refund into my account together with R25.00 bank charges (yes that is what it cost me in Bank Charges) within 7 days or else I will report this company to the Industry body that regulates Debit Orders. Contact me on 082 567 3462 or 013 238 0457 after 15H00. Oh ! and yes they have my banking details, so they can refund me without me giving it again. |
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| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 13:54:26 | Fri 2 Dec 11 |
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Hello charmaineoelofse, We sincerely apologize for the inconvenience caused to you with regards to this matter, as we are a reputable organization and we certainly do not operate in this manner which is why your query is important to us. Kindly note that a Supervisor will contact you asap in order to resolve and close your query effectively. Thanking you in advance for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 11:25:16 | Thu 8 Dec 11 |
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Hello charmaineoelofse, This response serves as notification that your query has been effectively resolved and closed. Your club membership has been cancelled off and a refund has been processed which will appear in your banking account shortly. Your Ref. No. EM-590419-1 Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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