3mobile Complaint

SUPPLIER	3mobile	INDUSTRY	Other
BRANCH / AREA	midrand	COUNTRY	South Africa
TIME / DATE	13:58 Thu 1 Dec	PERSON RESPONSIBLE	3mobile
CUSTOMER	charmainm123	View all reports by user	0 1
PROBLEM	Un Happy with network/...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 1 Dec
HEADLINE	Un Happy with network/service
Hi there i have been trying to contact you but could not get the phone number. The time i registered for the 3mobile the guy said to me that the R199.99 will only be a once off payment and not a yearly payment as well as he did not tell me it will be a monthly deduction. Please refund my money that was taken I have never even used the network so if you want to contact me please do so because i am not impress in anyway Thanks Charmain Matthyser Add a new 3mobile Report Inappropriate report?
SUPPLIER'S RESPONSE	3mobile	Time and Date	14:12:46 \| Thu 1 Dec 11
Hello charmainm123, We apologize for the inconvenience caused to you with regards to this matter. Kindly note that a supervisor will contact you shortly in order to resolve and close. Kind Regards, 3Mobile Team T/A Extreme Lifestyle
UPDATED RESPONSE	3mobile	Time and Date	10:34:48 \| Mon 12 Dec 11
Hello charmainm123, This response serves as confirmation that your query has been effectivley resolved and closed. As per feedback from the call recording you have agreed to a once off debit and not to be debited annually for the club membership hence we have refunded you accordingly. Your ref.no. EM-977276-1 Thanking your for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle