3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | JHB | COUNTRY | South Africa |
| TIME / DATE | 16:25 Thu 1 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | akiranov | View all reports by user |
 0
1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 1 Dec | ||
| HEADLINE | *****!!!! |
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| i woke up this morning to find that R199.00 has been deducted off my account from EXTL 3Mobile! when their call centre called me numerous times, i specifically said that I am not interested, and they tried convincing me that its free for first few months, and i again made it very clear that i am not interested and do not wish to be subscribed to their "benefits" now they just go ahead and deduct money off my account?!?!?!?! and how did they get my details!!!! this is *****!!!! there are lots of people who dont get sms from their bank or check their bank statements, what then, 3mobile just steals the money and only when someone finds out, they say oops and apologise and refund?!?! what happens to the people who are unaware?!?!?! | |||
| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 16:41:38 | Thu 1 Dec 11 |
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Hello akiranov, We sincerely apologize for the inconvenience caused to you with regards to this matter, we are a reputable organization and this is certainly not how we operate which is why your query is important to us. Kindly note that a Supervisor will contact you a.s.a.p in order to resolve and close this query effectively. Thanking you 3Mobile Team T/A Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 10:30:00 | Mon 12 Dec 11 |
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Hello akiranov, This response serves as confirmation that your query has been effectively resolved and closed. As per feedback from the call resording you did not give authorization to be debited annually for this membership and thus you have been refunded accordingly. Your Ref. no. EM-209061-1 Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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