3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Vredenburg | COUNTRY | South Africa |
| TIME / DATE | 15:49 Wed 7 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | adrianb | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 7 Dec | ||
| HEADLINE | R199??? |
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| On the 30 of Nov 2011, I saw a deduction in my account of R199 for a EXTL 3MOBILE, I don't know anything about it I don't get anything from them!!! I called them to cancel whatever agreement they say I have with them, but they do not want to refund my money of R199? If I am not going to use them for the coming year, why are they allowed to keep my money. I also did not use them the past year, cause I did not received anything from them. Who is extreme lifestyle and why are you deducting money from me. Please refund my R199 and get out of my account!!! I did not give you authorization!! please forward me proof of cancellation as well. | |||
| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 15:53:16 | Wed 7 Dec 11 |
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Hello adrianb, We thank you fo your enquiry and confirm that a Supervisor will contact you shortly to resolve. Regards 3Mobile t/a Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 10:17:41 | Thu 8 Dec 11 |
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Hello adrianb, As per our voice mail left on your you mobile no. 0833877446 this am, we hereby confirm that your query has been effectively resolved and close. You will be refunded today and the money will appear in your banking account shortly, as per the call recording you have only agreed to a once off debit. Your ref. n. is EM-592378-1. Thanking you for your time and patience. Kind Regards, 3Mobile T/A Extreme Lifestyle |
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