3mobile Complaint

SUPPLIER	3mobile	INDUSTRY	Other
BRANCH / AREA	JHB	COUNTRY	South Africa
TIME / DATE	15:09 Tue 7 Feb	PERSON RESPONSIBLE
CUSTOMER	AliciaComer	View all reports by user	0 2
PROBLEM	Money being taken off ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 7 Feb
HEADLINE	No idea who EXTL 3 mobile is
An amount of R 199 was taken off my account on the 26th of January 2012. I don't know who you are or why you took money off my account! This is just bull! Add a new 3mobile Report Inappropriate report?
SUPPLIER'S RESPONSE	3mobile	Time and Date	15:34:14 \| Tue 7 Feb 12
Hello AliciaComer, We sincerely apologize for the inconvenience caused to you with regards to this matter. Kindly note that we have logged for a call recording to ascertain what was discussed between yourself and the sales agent on the initial sales call, we will get back to you with feedback asap, we have cancelled off this club membership in the interim. Your ref no. EM-643959-1 Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Exteme Lifestyle
UPDATED RESPONSE	3mobile	Time and Date	09:13:45 \| Thu 9 Feb 12
Hello AliciaComer, This response serves as confirmation that your query has now been effectively resolved and closed. As per the feedback from the call recording you did agree to the club membership as well as you did provide your banking details to us, however you was not aware of the annual fee, hence we have refunded you in good faith, you will not be debited again by us and your membership has been cancelled off. Your ref. no. EM-643959-1 Thanking you for your time and patience. Kind Regards, 3Mobile T/A Extreme Lifestyle