3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Brackenfell | COUNTRY | South Africa |
| TIME / DATE | 22:23 Mon 26 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | chantellemat | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 26 Dec | ||
| HEADLINE | Money deducted without authorization |
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I checked through my bank statements and saw that I was billed R199.00 for something that I had not given authorization for or had any clue that I was subscribed to. I'm furious and want to be taken off the system immediately and the moneys paid back to me. Chantelle |
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| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 09:09:56 | Thu 29 Dec 11 |
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Hello chantellemat, We are trying to contact you regarding your enquiry. Kindly contact us on 0861 106 143. we sincerely apologize for the delay and the inconvenience caused. Kind Regards 3Mobile t/a Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 09:14:03 | Wed 11 Jan 12 |
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Hello chantellemat, This response serves as confirmation that your query has been effectively resolved and closed. As per our records you did not receive the club card neither did you make use of the membership, you have been refunded accordingly on the 05/01/2012. Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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| CUSTOMER'S FEEDBACK | chantellemat | Time and Date | 05:59:47 | Thu 29 Dec 11 |
| Utterly Disgusted: I haven't received any feedback from 3mobile. Quick to take your money and then you get now response after that | |||
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