3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Centurion | COUNTRY | South Africa |
| TIME / DATE | 11:40 Sat 17 Sep | PERSON RESPONSIBLE | |
| CUSTOMER | Njabulo2011 | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 17 Sep | ||
| HEADLINE | Illegal debit |
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Hi I have just had my bank account debited for R199 and I don't have an account / service active with them!! Is it legal for a company to debit my account without my consent??? Who is 3mobile ? |
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| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 11:42:32 | Mon 19 Sep 11 |
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Hello Njabulo2011, We sincerely apologize for the inconvenience caused to you with regards to this matter. Please note that as per our conversation with you this am the 3Mobile membership has been cancelled off, request has been sent for a call recording to ascertain what was discussed between the sales consultant and yourself on the initial sales call, once we receive feedback you will be contacted as promised. Thanking you for your time and patience, we will effectively resolved and close this query for you asap. Your Ref. No. EM-48131-1 Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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