3mobile Complaint

SUPPLIER	3mobile	INDUSTRY	Other
BRANCH / AREA	Unknown	COUNTRY	South Africa
TIME / DATE	09:00 Fri 2 Sep	PERSON RESPONSIBLE
CUSTOMER	doeloes111	View all reports by user	0 1
PROBLEM	Deducting 2*R199 from ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 2 Sep
HEADLINE	Have no idea who Extl 3mobile is.
I noticed this morning that R398 (2*R199) was deducted from my bank account I don't recall ever doing business with Extl 3mobile.Can you please refund me or supply me with proof of membership.I dont recieve any correspondance from these people and don't know what they do. Add a new 3mobile Report Inappropriate report?
SUPPLIER'S RESPONSE	3mobile	Time and Date	10:19:39 \| Fri 2 Sep 11
Hello doeloes111, We sincerely apologize for any inconvenience caused to you with regards to this matter. Please note that we have logged for a call recording to ascertain what was discussed between the sales agent and yourself and we have have requested for a debit confirmation from our Finance Department. We will give you feedback on a final resolution by C.O.B. today,your ref. no. EM-492211-1. Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle