3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 05:56 Wed 31 Aug | PERSON RESPONSIBLE | anyone |
| CUSTOMER | crash | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 31 Aug | ||
| HEADLINE | EXTL 3MOBILE |
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| I woke up to find that this company has deducted money from my account without me even being a Customer. This is ***** and I will be taking this further as I would handle any other ***** of my money. | |||
| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 10:02:21 | Thu 1 Sep 11 |
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Hello crash, We sincerely apologize for any inconvenience caused to you with regards to this matter. Please note that we are prioritizing on your query, we have logged for a call recording to ascertain what was discussed between the sales consultant and yourself on the in initial sales call and we have sent a request to our Finance Department to confirm successful debits. Your query will be resolved and closed by C.O.B. today, your ref. no. EM-883307-1. Thank you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 09:24:35 | Fri 9 Sep 11 |
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Hello crash, We sincerely apologize with regards to the delay on your refund. Please note that your refund has been processed and due to system issues on our side, our Finance Department has been unable to make payment timorously, however your funds will be paid out today and Proof of payment will be sent to you. Kindly accept our apology. Warm Regards, 3Mobile Team T/A Extreme Lifestyle |
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| CUSTOMER'S FEEDBACK | crash | Time and Date | 15:55:56 | Thu 8 Sep 11 |
| Not Impressed: Its now the 8th and the money have not been paid back into my account. | |||
Relevant content (Last 5 Billing / Accounts Problems)
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