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 3mobile Complaint

SUPPLIER

3mobile

INDUSTRY Other
BRANCH / AREA rustenburg COUNTRY South Africa
TIME / DATE 17:25 Tue 25 Oct PERSON RESPONSIBLE tasos
CUSTOMER tasos681 View all reports by user
PROBLEM

Billing / Accounts

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INCIDENT Tue 25 Oct
HEADLINE

deducting funds from mu account

As far as Im concerned I didn't subscribe nor did i give u the rite to deduct money (R199-00) from my account. Could u please cancel what ever kind of arrangement you have with yourself and get out of my account.

Thank you
Tasos
SUPPLIER'S RESPONSE 3mobile Time and Date 08:49:16 | Wed 26 Oct 11
Hello tasos681,

Thank you for your enquiry, please note that we have launched and investigation into the matter and will contact you shortly.

Regards
3Mobile
UPDATED RESPONSE 3mobile Time and Date 11:55:04 | Wed 26 Oct 11
Hello tasos681,

We sincerely apologize for any inconvenience caused to you with regards to this matter.

As per our conversation with you this am, your query has been resolved, we have cancelled off your membership and will be refunding you accordingly within 7 working days.

Your Ref No. EM-499287-1


Thanking you for your time and patience


Warm Regards
3Mobile Team T/A Extreme Lifestyle

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