3mobile Complaint
3mobile |
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| BRANCH / AREA | rustenburg | COUNTRY | South Africa |
| TIME / DATE | 17:25 Tue 25 Oct | PERSON RESPONSIBLE | tasos |
| CUSTOMER | tasos681 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 25 Oct | ||
| HEADLINE | deducting funds from mu account |
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As far as Im concerned I didn't subscribe nor did i give u the rite to deduct money (R199-00) from my account. Could u please cancel what ever kind of arrangement you have with yourself and get out of my account. Thank you Tasos |
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| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 08:49:16 | Wed 26 Oct 11 |
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Hello tasos681, Thank you for your enquiry, please note that we have launched and investigation into the matter and will contact you shortly. Regards 3Mobile |
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| UPDATED RESPONSE | 3mobile | Time and Date | 11:55:04 | Wed 26 Oct 11 |
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Hello tasos681, We sincerely apologize for any inconvenience caused to you with regards to this matter. As per our conversation with you this am, your query has been resolved, we have cancelled off your membership and will be refunding you accordingly within 7 working days. Your Ref No. EM-499287-1 Thanking you for your time and patience Warm Regards 3Mobile Team T/A Extreme Lifestyle |
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