3mobile Complaint
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 10:08 Fri 30 Sep | PERSON RESPONSIBLE | |
| CUSTOMER | culessmit | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 30 Sep | ||
| HEADLINE | Being billed for something I have not aplied for |
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| I am being billed an amount of R199 every year August/ September by Extl 3mobile. I do not use or need their service. I cannot remember that I have ever aplied for any service by them. I do not know who they are or what they do. I have never received any correspondence from them. I need this billing to be stopped. | |||
| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 11:21:43 | Fri 30 Sep 11 |
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Hello culessmit, We sincerely apologize for the inconvenience caused to you with regards to this matter. Please note that your membership has been cancelled off and we have also requested a call recording to ascertain what was discussed between the sales agent and yourself on the initial call and we will provide you with feedback accordingly. Your ref. no. EM-44534-1, Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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