3mobile Conversion
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Unknown | COUNTRY | South Africa |
| TIME / DATE | 20:31 Tue 7 Feb | PERSON RESPONSIBLE | Unknown |
| CUSTOMER | petruskemp | View all reports by user |
 1
 0
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 7 Feb | ||
| HEADLINE | 3MOBILE STOLE MY MONEY!!! |
||
|
I do not know who you are or what you sell. I have not bought anything from you but you deducted R199.00 from my account on the 7th of Feb 2012 at 20:00. Who are you, where did you get my account info? GIVE ME BACK MY MONEY!!! |
|||
| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 08:45:09 | Wed 8 Feb 12 |
|
Hello petruskemp, We sincerely apologize for the inconvenience caused to you with regards to this matter. Kindly note that we have logged for a call recording to ascertain what was discussed between the sales consultant and yourself on the initial sales call. We will contact you asap with feedback in order to resolve and close your query effectively. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
|||
| UPDATED RESPONSE | 3mobile | Time and Date | 09:31:56 | Thu 9 Feb 12 |
|
Hello petruskemp, This response serves as confirmation that your query has now been resolved and closed. As per the feedback from the call recording we have confirmed that you did agree to the club membership as well as you did provide us with your banking details, however you was not advised on the annual fee, hence we have refunded you. You will not be debited again by us and your club membership has been cancelled off, your ref. no. EM-32437-1. Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
|||
| CUSTOMER'S FEEDBACK | petruskemp | Time and Date | 21:52:49 | Sun 12 Feb 12 |
| Quite Impressed: Thank you. I received all my money back | |||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
 |
|||
|
|
|||
|
|
|||
|
|
Facebook Application
