3mobile Conversion
 SUPPLIER |
3mobile |
 INDUSTRY |
Other |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 07:53 Thu 1 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | davcol | View all reports by user |
 2
 0
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 1 Dec | ||
| HEADLINE | What is gong on with unauthor deduction from my ac |
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I have just received an SMS from my bank that EXTL 3MOBILE has been paid R199 from my account! What nonsense is this as I dont recall authorising such a deduction - if anything I want pay less for mobile phone accounts - not more! I would apprciate someone contacting me in this regard. |
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| SUPPLIER'S RESPONSE | 3mobile | Time and Date | 08:47:16 | Thu 1 Dec 11 |
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Hello davcol, Kindly note that a Supervisor will contact you asap. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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| UPDATED RESPONSE | 3mobile | Time and Date | 14:26:11 | Thu 1 Dec 11 |
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Hello davcol, This response serves as confirmation that your query has been effectively resolved and closed. Kindly accept our apologies for any inconvenience caused, your refund has been processed and your reference number is EM-216620-1. Thanking you for your time and patience. Kind Regards, 3Mobile Team T/A Extreme Lifestyle |
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| CUSTOMER'S FEEDBACK | davcol | Time and Date | 18:39:00 | Mon 5 Dec 11 |
| Over the Moon: The company responded within the hour, the representative was extremely helpful and I was refunded my money within a couple of days. Very impressed! I have not previously encountered such good service for a complaint such as this. | |||
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