1time Airline Complaint

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SUPPLIER	1time Airline	INDUSTRY	Air Travel
BRANCH / AREA	OR Tambo	COUNTRY	South Africa
TIME / DATE	13:42 Tue 10 Jan	PERSON RESPONSIBLE	1time Airline
CUSTOMER	Kerry Tangney	View all reports by user	1 1
PROBLEM	Inexplicable re-routin...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 10 Dec
HEADLINE	Zero Communication!!
On Sat 10th Dec 2011 we were booked on the 7:45am flight to Zanzibar. A few days before my travel agent phoned to say an additonal flight had been added (due to high numbers of travellers) + would we mind that we had now been moved to the T6923 6:15am flight. Initially we were not happy as this meant we would have to get up at 2.30am in order to make the flight! However, we eventually agreed as it meant we would be at our destination sooner. After finally boarding (Almost an hour LATE I might add!) we were all surprised when the pilot announced we were flying via Durban! The crew were astonished that were had not been informed of this. We were given some pathetic reason (that made no sense) + were assured a quick half hour stop at Ushaka. We ended up waiting over an hour at Ushaka + new crew boarded. In total over an extra THREE HOURS was added to our travelling time and we eventually arrived in Zanzibar LONG AFTER the original 7:45am flight that we were booked on! We are still seething with anger over this! We paid for DIRECT FLIGHTS and 1Time didnt even have the decency to explain! A 3 hour flight ended up taking over 6 hours + we finally arrived exhausted, starving + angry. Add a new 1time Airline Report Inappropriate report?
SUPPLIER'S RESPONSE	1time Airline	Time and Date	09:48:42 \| Wed 11 Jan 12
Hello Kerry Tangney, Thank you for posting your comments. Admittedly the communication was not up to the standard that we continuously strive for. I understand that a delay can be extremely frustrating and poor communication adds fuel to the fire. I would like to take this opportunity to apologise not only for the delay but also for the experience you had due to our lack in communication, I have sent your complaint to all our departments to ensure that situations are not experienced again by our loyal passengers. Kind Regards 1time
CUSTOMER'S FEEDBACK	Kerry Tangney	Time and Date	07:23:00 \| Mon 16 Jan 12
Utterly Disgusted: The response received from 1Time was pathetic. Still no proper explanation or compensation for the distress caused and for the wasting of our precious time. I wish to receive a feasible explanation and/or compensation from 1Time. Those were over 3 hours of my holiday that I will never get back! I paid for a direct flight and did not get one! They didnt even have the decency to offer us a complimentaty sandwich or drink while we waited for HOURS! I WILL be taking this further!