1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 10:50 Sun 5 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | brigs0107 | View all reports by user |
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| PROBLEM | Hygiene |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | sewage running down the plains aisles |
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| on the morning of the 4 February 2012 i Brigitte Harris and 7 work colleagues had to fly to Johannessburg for an IEB Conference. we flew with 1 Time Airlines Flight number T6 220. when we took off suddenly a whole lot of sewage water from the toilet started flowing down the aisle of the plain, causing it to stink terribly. When we complained to the air staff they saud that it was just air conditioning water which was a lie. the sewaga water ran on to some of our hand luggage which ment that we had to through our bags away and purchase new ones. wealso had to try and get ride of the smell ourselves as the air hostess did nothing to help. on our flight back on the same plane T6 219 ( which was delayed by 45 mins), the toilet had been taped closed which proves that it was sewage water. I think that this is very unhygienic and why were the toilets not empted before we took off in the morning. I personally think that this is unacceptable from an airline and that we should be refunded for some of our flight money and also money to replace our hand luggage. | |||
| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 08:57:08 | Mon 6 Feb 12 |
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Hello brigs0107, Thank you for your feedback. We have received your correspondence via email and will correspond with you directly. Thank you for bringing this unfortunate incident to our attention, we assure you it is currently being investigated, Kind regards 1time |
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