1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Jo | COUNTRY | South Africa |
| TIME / DATE | 15:07 Thu 19 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Planejane | View all reports by user |
 2
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| PROBLEM | Refunds |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | Refund policy |
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Dear 1Time I did a really stupid thing on 04 Jan 2012. I accidentally made a payment into your account. Completely my own fault I admit. I emailed to kindly request that the funds be returned to me, as it really was an honest mistake. Rennel in your accounts department came back to me to say that: With regards to the below, unfortunately as per our Refund Policy we cannot refund if a client puts funds incorrectly into our account. Please can you advise the pax to go to they bank and follow a recall procedure. I contacted my bank who are going to charge me R250 to do a recall. Please can you explain to me why it is against your company policy to refund a client. . |
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| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 09:28:06 | Mon 23 Jan 12 |
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Hello Planejane, Thank you for posting your comments. Please note as per your correspondence with our Refund supervisor, the recall will need to be done at your bank. You incorrectly paid money into our account and for security reasons we cannot complete the refund from our side. Thank you for your understanding in this matter. Yours Aviation 1time |
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(( • )) Supplier's response | ||
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(( • )) Updated response |
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