1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | OR Tambo | COUNTRY | South Africa |
| TIME / DATE | 17:40 Sat 21 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | rayb | View all reports by user |
 0
3
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| PROBLEM | Poor communication |
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| INCIDENT | Sun 15 Jan | ||
| HEADLINE | No details for box sizes |
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| I checked and rechecked the details for transporting bikes to EL for the 70.3. I complied with all regulations as stated and packed my bike accordingly, dropping it off at OR Tambo on Saturday 14 January. On Sunday morning I received a call to say the boxes were too big. Trying to find new boixes on a Sunday morning, not withstandig the fact that three hours of travelling time backwards and forwards and a Sunbay was ruined. Why not put the max dimesnions in the detailed email that covered everything from tyre pressure to pedal orientation? Realy not impressed with the time wasted and unnecessary costs incurred | |||
| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 09:21:02 | Wed 25 Jan 12 |
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Hello rayb, Thank you for posting your comments. Please kindly note that we will be in contact with you directly. Kind Regards 1time |
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