1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 14:22 Tue 17 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | IWantFairValue | View all reports by user |
 0
1
|
| PROBLEM | Passing the Buck |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 17 Jan | ||
| HEADLINE | New credit card ***** system costs customers |
||
|
1time has a new credit card ***** system. Last week I used my credit card to book a flight as I have for 15 or more times a year for several years. For some reason an error was reported on the page and I was asked to phone the customer care centre. My credit card alert told me the money was taken off my card- even though I had no itinerary. I phone the number and they said they couldn't help as the system needed time to update and can I phone back later. I told them since it was their mistake they can phone me back and the operator promised to phone in an hours time. No phone call for 2 hours so I phoned and found out my card had been cleared and the amount reversed and I could go and rebook my flight on-line. Last night I needed to book a business flight, so used my business credit card. Again the same notice, an error please phone call centre. After 10 mins of callcentre time I was informed my card has now been cleared and I can go ahead and rebook my flight. And no, not at the same price, I must now pay an extra R200 for 1time's poor systems, and no that is their policy and they can't help. I have wasted time+effort+money for what? As a (former) loyal customer I expect more. |
|||
| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 09:52:20 | Thu 19 Jan 12 |
|
Hello IWantFairValue, Thank you for your comments. Please kindly note that we will be in contact with you directly once a full investigation has been completed. Kind Regards 1time |
|||
| CUSTOMER'S FEEDBACK | IWantFairValue | Time and Date | 10:06:54 | Mon 6 Feb 12 |
|
Not Impressed:
I received a letter several days after my post. The letter thanked me for my patience and said the problem wont happen again. I replied with the following thoughts and have had no response. The 1time letter doesn't address the core issue of why should I pay extra for my flights if it was a 1time error? And why was the onus on me to rectify that issue, and follow up? Not cool, subsequently I have started using the other airlines again, I dont like being treated like that. |
|||
Relevant content (Last 5 Passing the Buck Problems)
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
|||
|
|
|||
|
|
(( • )) Supplier's response |
Facebook Application
