1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | O.R. Tambo | COUNTRY | South Africa |
| TIME / DATE | 09:04 Tue 7 Feb | PERSON RESPONSIBLE | Check in counter |
| CUSTOMER | nastassjak | View all reports by user |
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4
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| PROBLEM | Feedback / Response |
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| INCIDENT | Sun 5 Feb | ||
| HEADLINE | I HADN'T MISSED MY FLIGHT! |
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On Sunday, 05 February 2012, I had arrived at OR Tambo Airport at 19:05 to check in for my flight that was due to leave at 19:40. I handed in my ID document as I could not find my booking information in my handbag. The lady at the teller took my id and immediately told me that my flight had already DEPARTED and I had missed it. She said that I could not go on standby for the next flight (which was my ACTUAL flight) as check in had just closed and I would have to pay an admin fee which would hold up the whole plane. I pleaded with her to call somebody on the other side and check if I couldn't get on that flight but she turned me away and said I must purchase a new ticket and even if I went on standby for the next day then I would still have to purchase a completely new ticket. I can accept responsibility for not having my booking details, however my name and surname which is on my ticket is on my id document. I was very upset with myself because I could not understand how I could make a mistake with my times when in actual fact the lady wasn't willing to help me. I also had an infant with me who was booked on the flight. The general feel I got from the lady at the counter was |
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| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 09:17:19 | Tue 7 Feb 12 |
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Hello nastassjak, Thank you for your feedback. As per your conversation with our Customer Relations Supervisor this morning, please kindly share your feedback with us via cr@1time.co.za for further investigation. We assure you we will provide you with feedback as soon as possible. Kind Regards 1time |
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| CUSTOMER'S FEEDBACK | nastassjak | Time and Date | 11:40:51 | Mon 13 Feb 12 |
| Utterly Disgusted: Candice Dorfling didn't even listen to my query properly. She is very unprofessional and it's like talking to a deaf person as she doesn't want to listen so it's less work for her to do. | |||
Relevant content (Last 5 Feedback / Response Problems)
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23:27:32 Wed 16 May 12
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