1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | or thambo | COUNTRY | South Africa |
| TIME / DATE | 07:29 Sat 28 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | avac22 | View all reports by user |
 0
1
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Sat 28 Jan | ||
| HEADLINE | delayed with no explainatiom |
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| I have was told that the flight was delayed, and we would be updated in 20 minutes. It has been an hour now and we have not been told what is happening. This is a big inconvience as I have a funeral and distraught family to attend to. | |||
| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 11:01:26 | Mon 30 Jan 12 |
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Hello avac22, Thank you for your feedback. We apologise for the lack of communication you experienced in this delay. We are currently in the process of debriefing the task team involved and assure you the point of error will be rectified. We trust this unfortunate experience has not tarnished your positive view of our carrier. Kind Regards 1time |
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(( • )) Supplier's response | ||
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