1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | JHB to PE flight | COUNTRY | South Africa |
| TIME / DATE | 20:24 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Pitu | View all reports by user |
 0
6
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| PROBLEM | Damaged Goods |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Bag broken into |
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I flew on flight T6 503 from JHB to PE on Friday 13th Jan. On arrival at PE, i picked up my bags an proceeded to Grahamstown. Only when i got there did i notice that not only had someone broken the lock, they broke the part of the zip where the lock slots in, so that I can't properly lock the bag anymore. Same thing happened to a friend on the same flight. I believe this is a common occurrence and 1time should really do something to prevent this happening to future travelers on their airline. Step up your security or offer to wrap your customers bags. |
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| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 10:02:48 | Thu 19 Jan 12 |
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Hello Pitu, Thank you for posting your comments. We wish to apologise for the experience you had. We have notified our baggage handling service provider of the incident and a full internal investigation will be completed. We can assure you incidents such as these are not taken lightly and our service provider is ensuring that the necessary security steps are taken. It is important for us as a carrier to understand where we have failed to stick to the 1time brand More nice, Less price and we thank you for bringing this to our attention. Kind Regards 1time |
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