1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | port elizabeth | COUNTRY | South Africa |
| TIME / DATE | 08:12 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | tra | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | bad service |
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| yeserday my husband flew to Port Elizabeth from Jhb as he does for business every friday. Due to bad weather the flight returning home last night was cancelled and was only departing at 8.35am sat 04/02/12. my husband flys back from Port Elizabeth every friday night using 1 time airline, I am disgusted that after all the money he spends every week on using the airline that they were not even prepared to come to some sort of compromise with helping those passengers out with accomodation for the evening. After all the money he spends supporting the airline every week and then having to go and book into a hotel for the evening at his own expense. The staff at 1 time told me that I must phone and speak to the airport which I then did and the lady at the airport was very rude, I then told her I was going to put this matter onto hello peter to which she replied ok you do that and put the phone down on me. I do realise that it was due to the bad weather that the flight could not depart last night and was not an airline problem but just a bit of common courtesy would have been appreciated ... | |||
| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 09:26:51 | Mon 6 Feb 12 |
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Hello tra, Thank you for your feedback. We are truly sorry about this experience and understand the frustration this delay caused your family. Unfortunately the delay and cancellation was caused due to adverse weather conditions which prohibited a safe landing. Even though we understand this is beyond your control as well as ours, 1time does not provide accommodation in the event of a delay or cancellation as per our terms and conditions as agreed to at time of booking: 5.2 The airline will not provide meal or accommodation vouchers or accept any further liability for denied boarding, delayed flights or changes in flight schedules. We apologise for your disappointment in our carrier and thank you for allowing us to respond. Kind Regards 1time |
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