1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | George | COUNTRY | South Africa |
| TIME / DATE | 09:32 Mon 30 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | herasmus1 | View all reports by user |
 0
1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | About to get off-loaded - on board already!! |
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| I made a booking with 1time on behalf of my mother. I am very disappointed about what happened during her departure flight from George Airport, we are seriously considering never using the airline again. I was phoned on Friday and informed that my mother has not boarded and that they were going to off load her. I told the lady that my mother had phoned me from the airport that she was there, I did not see any reason why she would not be on the plane and asked if they have confirmation that she is not on the plane already - ONLY then did they check the airplane and she was in fact on the airplane already - never done all their checks. I am in Pretoria, my mother lives in Mossel Bay, my dad works away, can you image what went through my mind when I received that call! While they were busy checking I had already phoned a friend who lives in George to rush to the airport to try and find my mother as I thought something terrible must have happened to her. What is worse when they discovered their mistake and phoned me back - I did not even get an apology the lady was rude and just hung up the phone - disgraceful! I listed this on their website and I have had no response from them. | |||
| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 11:08:05 | Mon 30 Jan 12 |
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Hello herasmus1, Thank you for your feedback. First and foremost, we wish to apologise for any poor service you may have encountered whilst traveling with us, we promise you that poor service will never be tolerated by any of our staff. We thank you for your concern raised and we assure you that an investigation into the incident is currently underway. Our management view incidents of this nature in a very serious light and you can rest assured that corrective actions would be administered once the investigation has been concluded. We trust this once off incident will not alienate you and your family form making use of our carrier in the near future. Kind Regards 1time |
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