1time Airline Complaint
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 12:12 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | philipa | View all reports by user |
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| PROBLEM | Hygiene |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | 1Time Sewage Flight!!! |
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| I was on 1Time T6 220 on Saturday which had sewage running down the aisle. The hostesses did nothing to help. They tried to say it was water from the aircon. We had to sprinkle baby powder onto the sewage to get rid of the smell. It was incredibly unpleasant. No apology was put forward. There were people who had to throw bags away that had been tainted. On the way back on flight T6 219 which was delayed!!!!, the toilet had been taped shut. It was really disgusting and I feel that all people on the plane that should actually have their tickets refunded. The most we got on the way back was a sorry for the delay as the plane was being cleaned. No mention of what was being cleaned up! Gross 1Time GROSS!!! | |||
| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 12:19:20 | Mon 6 Feb 12 |
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Hello philipa, Thank you for your feedback. We thank you for your concern raised and we assure you that the investigation into the incident is currently underway. We are truly shocked by this incident and we are in the process of taking further steps to ensure that this does not happen again. You can rest assured that corrective actions would be administered once the investigation has been concluded. We offer our sincere apology for the poor experience you had whilst in our care. Kind Regard 1time |
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| CUSTOMER'S FEEDBACK | philipa | Time and Date | 08:39:19 | Thu 9 Feb 12 |
| Utterly Disgusted: Oh please. The absolute fake sincerity with which this complaint was responded to is admirable and that is about it. Not an email, not a phone call. Disgusting to say the least. I will never set foot on a 1Time flight ever again and I will make sure that every person in my acquintance finds out about how shocking your business practices are. | |||
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(( • )) Supplier's response | ||
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