1time Airline Complaint

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SUPPLIER	1time Airline	INDUSTRY	Air Travel
BRANCH / AREA	Gauteng	COUNTRY	South Africa
TIME / DATE	13:32 Fri 13 Jan	PERSON RESPONSIBLE
CUSTOMER	Millward03	View all reports by user	0 1
PROBLEM	Lack of customer care ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sun 8 Jan
HEADLINE	1time- perhaps the last time!
On the 8th of Jan I ended my holiday and was a passenger of 1time flight T6 115 from OR Tambo to Cape Town. The flight was meant to depart at 18.30 that evening. A flight that only ended up leaving at 23.30 and arrived in Cape Town past 1am the following morning! I understand technical and/or weather delays, but communicate with the passengers. At 20.30, the original flight crew left the terminal as they had run out of hours so we had to wait for a replacement flight crew.( Why they could not foresee that and prepare the back up crew, I wouldn't know)The ground crew at the boarding gates just stood in the front and announced nothing till at least 9pm! We had to go to them and ask for information, which I find unacceptable. Most of us sat on the floor as there wasn't't much seating at the specific gate (C12). What angered me even further was a lady in a wheelchair that had to wait around with us, surely she could've been more to a more comfortable spot. And then a later 1time flight left before ours! I sent a detailed email at 9am on the 9th, if it has not been received I'd be more than happy to resend it. If it has, I'd like to hear some feedback please Miss A.Millward Add a new 1time Airline Report Inappropriate report?
SUPPLIER'S RESPONSE	1time Airline	Time and Date	16:01:22 \| Fri 13 Jan 12
Hello Millward03, Thank you for writing to us and providing us with your feedback. First and foremost, we wish to apologise for any poor service you may have encountered whilst traveling with us, we promise you that poor service will never be tolerated by any of our staff. 1time airline wishes to assure you that the safety, security and welfare of our passenger is always of primary importance, and we regret the service that you received on this particular day. Please kindly resend your correspondence to cr@1time,co.za and our Customer Relations department will be in contact with you. Kind Regards 1time