1time Airline Conversion
 SUPPLIER |
1time Airline |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Johannesbuegh | COUNTRY | South Africa |
| TIME / DATE | 10:18 Tue 24 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | mxit | View all reports by user |
 1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | ABSOLUTELY PATHETIC!! |
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| Our flight from capetown to Durban was delayed by about 3 to 4 hours in December. Onetime airlines gave us flight discount vouchers of R450 to use on a domestic flight. I called up the call centre to use my voucher for a flight from Capetown to Durban in March. I checked the price on the internet and it gave me R656 oneway, however the lady on the phone tells me that it is R750, and that prices change every minute. I checked and double checked. Logged on and off the internet and the price remained the same. She insists that she is using the internet as well and that my system hasnt updated. So i offer to book online and then have the voucher redeemed but she refused. Their agents dont give you a chance to finish speaking and cut you off whilst speaking! They held us up in Capetown due to repairs being carried out on the Aeroplane which terrified many passengers, and now they refuse to accomodate you. Please assist. | |||
| SUPPLIER'S RESPONSE | 1time Airline | Time and Date | 14:28:33 | Tue 24 Jan 12 |
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Hello mxit, Thank you for posting your comments. Our Customer Relations supervisor will be in contact with your shortly. Kind Regards 1time |
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| CUSTOMER'S FEEDBACK | mxit | Time and Date | 16:14:22 | Fri 27 Jan 12 |
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Quite Impressed:
Hello Peter I was impressed with the speedy response from onetime airlines, i just don't understand why i needed to use an external source for assistance. It just tells you so much about their sincerity towards customer satisfaction. I am pleased with their response however. Thank you |
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